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Earlier this year, the Economist Intelligent Unit (EIU) released a report on The Digital Transformation Agenda 2016 and what companies hope to achieve. Digital transformation has become the top strategic priority for more than two-thirds of companies globally, driven by the accelerating pace of digitally-driven change regardless of geographical location, industry sector, company size or longevity.

And this is no different for Canadian Federal agencies. The majority of agencies’ IT leaders see digital transformation as a high or top priority, based on a recent opinion poll conducted by harmon.ie.

 

 

According to close to 30 Federal agency managers, Canadian government agencies have moved beyond the planning stages, are allocating budget to digital transformation initiatives, and are accelerating their digital services offerings. Close to half see agencies meeting or exceeding expectations around connecting Canadian citizens to the Internet and digital services. These findings confirm the main drivers for digital transformation in Canada as improving citizen engagement and experience, reflected in a recent Deloitte report.

It is impressive to see the commitment of Canadian government agencies to put digital transformation at the top of their national priorities. The increased global focus on digital transformation, alongside the tangible results from digital transformation initiatives within innovative government agencies and enterprises, are serving as the catalyst for faster adoption of digital workplace technologies.

This is what Barry Doucette, a harmon.ie partner for digital knowledge and records management in Canada, had to say: “Digital transformation is definitely gaining momentum with Canadian agencies. Through a combination of best-in-class technologies and sharing of best practices among the agencies, we see strong momentum and support for digital initiatives across sectors of government.”

As with any major transformation, digitizing all aspects of services and operations is not an easy undertaking. Digital areas where agencies see the biggest room for improvement include digitizing government services, creating digital content and records, and providing digital economic opportunities.

 

 

Digitizing government services is certainly not an overnight phenomenon and it is predicated on a number of factors that need to be in place before majority of services can be fully available and operational online. Canadian agencies and CIOs are focused on the elements of digital transformation that shore up the foundations of digital business and maintain compliance with the 2009 Directive on Recordkeeping – a trend also confirmed by a 2016 Gartner survey.

Areas such as digitizing content and records are foundational for all other critical digital imperatives, and therefore are among the priority for Canadian agencies – both externally to enable faster digitization of citizen services, and internally – for optimizing digital operations. It is not surprising to see that Canadian agency leaders recognize the ability to access software and services in the cloud and digital records management as the biggest areas for improvement from a digital perspective within agencies’ operations.

 

 

As digital transformation initiatives continue to succeed and are shared globally – for example, three-quarters of companies surveyed by the EIU shared they met their digital objectives in 2015, there is no doubt that digital transformation will continue to permeate the private and public sectors. Canadian agencies are uniquely positioned to build on their strong commitment and track record for serving its citizens and continue to lay the foundation of digital transformation by digitizing its operations, content and records among its top initiatives.

If you’re interested in learning more about how harmon.ie and Orangutech are enabling digital transformation for agencies in the Canadian government, please email Ashley Wilson at ashleyw@harmon.ie.

 

Danielle Arad
Digital Marketing Manager