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The honeymoon is over

Your body releases certain hormones during the so-called ‘honeymoon phase’ of a relationship. The release of dopamine makes you want to spend more time with your new sweetheart, while adrenaline can give you a ‘rush’ and serotonin can make you ‘crazy’ for one another. The problem is, the honeymoon phase is called such because it will eventually fade over time. If, at this time, you and your significant other are still invested and care for one another, this will likely lead to the deeper ‘attachment phase’. If not, the relationship may not survive much longer.

But did you know there is a similar honeymoon phase between your organization and the technology you use? You may feel a similar sense of excitement and anticipation when your company first invests in Office 365. When moving on-premises content into the cloud—like emails in Exchange Online and documents in SharePoint Online—it’s common for companies to experience big savings when they first move to Office 365. The time and effort it can save IT administrators has led Office 365 to become the fastest growing product in Microsoft’s history. However, just like any relationship, this Office 365 honeymoon period can fade—and moving into that long-term attachment phase is far from guaranteed.

A lack of understanding

The main selling point of Office 365 is its ability to improve the productivity of workers through a wide variety of powerful and integrated tools. However, despite this promise, once the honeymoon phase is over, many companies realize there hasn’t been a significant growth in the uptake of Office 365 licenses. Part of this is due to the level of variety: employees are handed seven tools to do a job that only requires two and can quickly get overwhelmed or confused by the amount of choice. This lack of understanding between the platform and the people using it can cause large parts of Office 365 to go unused (unloved) and your investment wasted.

But again, like any relationship, difficulties can be worked out and resolved if you are committed. You need to understand one another’s needs and make compromises for each other.

In the same manner, the ‘default’ setup of your Office 365 environment may not be ideal for the needs of your businesses, even if you don’t realize it at first. Only by taking the time to resolve this problem can you begin to really make the most of the platform.

Download our brand-new eBook:
The Office 365 Honeymoon is Over

It’s not you; it’s them

Once you’re able to identify the symptoms of a rocky Office 365 relationship, you can begin to start resolving them. It’s the same way in which you would resolve a ‘real-life’ relationship, so why should it be any different when it comes to technology?

We believe that putting the human at the center of the digital experience is crucial to resolving these kinds of problems. Rather than focusing the attention on new and enticing technology, you should be focusing on how you can fit that technology around the ways your end users actually work. This is the core message we try to preach and practice at

Putting the user first is the crux of our brand-new eBook—The Office 365 honeymoon is over—in which we explore how user-centric technology can set aside your differences and save your relationship with Office 365.

In the eBook, we meet Mike Rosoft and his dearly beloved Claudia; two newlyweds who, after their initial honeymoon period, expect to be together forever. Fast-forward twelve months, though, and their relationship is far from perfect.

Sound familiar? (Not too familiar, of course!) After the initial thrill of Office 365, many companies find it doesn’t live up to their expectations. Despite Office 365’s range of apps, use remains limited among your employees as, all too often, they just don’t know how to use them. This leaves you questioning whether the lengthy and sometimes stressful move was worth it in the end. Users often face several other difficulties when they are trying to get the most of their Office 365 investment, such as:

  • Usability Issues
  • App overload
  • Too much change
  • A lack of focus

So, do you end up accepting defeat and learn to simply ‘live with each other’? Or will you do whatever it takes to save your relationship with Office 365?

Eclipsing the honeymoon phase

The Office 365 honeymoon is over, but that doesn’t mean there’s no hope for your relationship. Make sure to download your copy of the eBook to understand these common problems in greater detail and, more importantly, learn how you can resolve them.


David Lavenda
Chief Product Officer